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FREQUENTLY ASKED QUESTIONS

WHAT DO I AS THE CUSTOMER NEED TO DO IN PREPARATION FOR THE SERVICE?

You'll need to ensure that your machine is cleaned properly prior to the scheduled service start time so our technicians can start without delays to make the most of the time they are looking after your machine.

WHAT IF THE PROPOSED TIME/DATE DOESN'T WORK FOR ME?

Our service manager will send out an email with schedule advise in the first case. This should have information from the notes of your previous service or support enquiries, as well as a proposed date and time.

If these times do not work for you, you just need to advise us of this after the initial email has gone out - prior to confirmation.

DO I NEED TO ORGANISE ANY TRAVEL OR ACCOMODATION?

If there are any travel arrangements to be made, Hundegger AU will book this after the schedule confirmation email has gone out to you.

Confirming that the dates and times work for your business after the schedule advice email as soon as possible is best, as this opens up more options for travel and accomodation arrangements.

WHAT IF WE HAVE AN ISSUE THAT NEEDS TO BE ADDRESSED THAT IS NOT ON THE SCHEDULE EMAILS?

It's essential that you let us know in advance of any potential issues that need to be addressed which we may not be aware of. Our service technicians do their very best in having the parts you need for the service on hand, but this does not include everything for your machine.

If we know in advance, we can make the proper arrangements as we aim to resolve any concerns you have with your machine.

WHICH COUNTRIES DO YOU SHIP TO?

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DO YOU ACCEPT RETURNS?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.

FAQ: FAQ
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